SHIPPING & RETURNS

SHIPPING

Orders within Canada - $10.00

International Shipping - $15.00 

Free shipping on orders over $300 in U.S & Canada only

All orders are generally dispatched within 2-5 working days after receipt of payment and are shipped via FedEX, Canada Post, or USPS with a tracking number. We will provide you with a link to track your package to your e-mail.

Shipping fees include handling, packing, and postage costs. We cannot distinguish orders placed separately, shipping fees will apply to each of them. We recommend that you group your items into one order.

My Wave Life Hair Co. aims to provide you with prompt delivery service. Orders are processed and posted daily. Your order’s tracking number will be e-mailed to you once your order has been posted. If the items you wish to purchase are out of stock, you will be notified immediately with the new estimated delivery date. Orders placed during national holidays may arrive 1-2 delivery days later than normal. Orders placed on Saturday and Sunday will Ship on the following Monday or Tuesday.

DESTINATION                     SERVICE                    ESTIMATED TIME                   TAXES/DUTIES

      Canada                   FedEx, Canada Post          3-7 Business Days                Charged by Country

  United States                  FedEx or USPS               5-8 Business Days             Only charged in CA & PA

14 Day Return Policy

My Wave Life Hair Co. takes pride in on our customer service and high rate of customer satisfaction. We accept returns within 14 days of purchase on all products. We thoroughly inspect all hair before shipment and double checked before sent to you in order to ensure consistency and quality. If for some reason you are not satisfied with your order or purchase, we do offer the flexibility of a full refund, not including applicable shipping costs.

Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, colour, texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles to ensure satisfaction with the product. Treating the hair with quality products is essential prior to and after installation. Get a second opinion from your stylist if you are unsure or have doubts. Once the hair is used we are limited on what we can do to help you if a problem arises.

If you would like to return your product, you must request return within 14 days of receipt of merchandise, email mywavelifeco@gmail.com

Our return policy for a full refund must meet the criteria below:

  • Requests must be made within 14 days of receipt of your order.

  • We only accept returns on hair products that have not been installed, colored, cut, or altered in any way.
    Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.

  • The hair must remain in the bundle and not be untied at the top.

  • The hair must be in its original packaging and tagged.

  • Returned packages must include a copy of the original invoice.

  • The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.

 

Please do not send unauthorized returns. Merchandise sent to us without contacting us cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.

RETURNS

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LINKS
ABOUT

Toronto, Canada

mywavelifeco@gmail.com

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2016 by BriiCreative

© My Wave Life Hair Co. All Rights Reserved. 

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